Refund Policy
A legal disclaimer
At TrueID Fingerprinting, we are committed to providing fast, accurate, and professional Live Scan fingerprinting services.
Due to the nature of biometric and background screening services, the following refund policy applies:
1. Service Fees
All fingerprinting services, including LiveScan submissions to the Florida Department of Law Enforcement (FDLE), Federal Bureau of Investigations (FBI), and other regulatory agencies such as Agency for HealthCare Administration (AHCA), are processed immediately upon submission.
Once fingerprints have been captured and submitted electronically, no refunds will be issued, regardless of background screening results.
2. Appointment Cancellations & No-Shows
If an appointment is missed, no refund will be given. A one-time reschudle may be granted at the company's discretion. Clients must notify TrueID Fingerprinting & Testing at least 24 hours prior to their scheduled appointment to reschedule without penalty. Failure to appear without notice will result in forfeiture of payment.
Appointment Grace Period
To help us stay on schedule and provide timely service to all clients, a 5 minute grace period is provided for all appointments. Clients arriving more than 5 minutes late may be required to reschedule their appointment based on availability. late arrivals may also be subject to a rescheduling or cancellation fee. If Client anticipate being late, please contact TrueID Fingerprinting & Testing as soon as possible, and we will do our best to accommodate the client.
3. Rejections by FDLE or FBI
If fingerprints are rejected by FDLE or FBI due to quality issues:
TrueID Fingerprinting & Testing will provide one complimentary reprint if the rejection is due to capture quality.
If rejection is due to client factors (e.g. work fingerprints, scars, excessive dryness, or medical conditions), additional fees may apply. TrueID Fingerprinting & Testing is not responsible for agency determinations or background results.
4. Incorrect ORI/Agency Information
It is the client's responsibility to provide the correct ORI number and requesting agency information.
If incorrect information is provided and fingerprints must be resubmitted, a new service fe will apply.
NO REFUNDS WILL BE ISSUED FOR SUBMISSION ERRORS CAUSED BY INCORRECT CLIENT-PROVIDED INFORMATION.
5. Mobile Services
For mobile fingerprinting appointments: Travel fees are non-refundable once a technician has been dispatched.
If cancellation occurs after travel has begun, the travel fee will be charged. Clients must notify TrueID Fingerprinting at least 24 hours prior to their scheduled appointment to reschedule without penalty. Failure to contact TrueID Fingerprinting & Testing without notice will result in forfeiture of payment and all mobile fingerprinting fees.
6. DNA Testing
All DNA testing services are Non-Refundable once the specimen collection has been completed or the laboratory processing has begun. If client needs to reschedule appointment, please contact TrueID Fingerprinting & Testing with 24 hours prior to scheduled appointment. Please refer to Section 2 for appointment cancellations and no show policy
7. Drug Testing (DOT & Non-DOT)
Drug testing services are Non-Refundable once the testing process has started or the specimen has been collected. Please refer to Section 2 for appointment cancellations and no shows policy.
8. Notary Services
Notary fees are Non-Refundable once the notarization has been completed. If a document can not be notarized because identification requirements are not met or signer does not meet Florida notarial requirements, any travel, convenience, or appointment fees remain non-refundable.
9. Payment Methods
All service fees are due at the time of booking or at the time of services are rendered.
By completing payment, the client acknowledged and agrees to this Refund Policy.
ALL SALES ARE FINAL ONCE SERVICES HAVE BEEN RENDERED.
Refunds are NOT provided for:
* Completed fingerprint submissions
* Completed drug testing
* Completed DNA sample collections
* Government processing delays
* Incorrect ORI numbers provided by clients
Missed appointments are non-refundable. Clients who fail to appear may reschedule one time within 14 days. Failure to attend the rescheduled appointment will result in forfeiture of all fees paid.
If TrueID Fingerprinting & Testing is unable to provide a scheduled service due to our error, clients may receive a full refund or the option to reschedule at no additional cost.
If you have questions regarding this policy, please contact us at (954) 890-4387 before your appointment.